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Frequently Asked Questions
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Q.
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How do I place my order online?
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A.
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1. Browse through the site until you find the item you wish to purchase.
2. From the product page select the size / quantity you'd like and click "Buy" to add it to your cart.
3. You may repeat step 2 by clicking the "Click to continue shopping" link
and adding more items to your cart for purchase or continue.
4. Once you've added all the items that you wish to purchase to your cart,
you can begin the checkout process. This process involves 5 steps; Cart,
Account Information, Shipping Information , Review Order, and Payment Completion. You will then receive an order confirmation email. When your order has been shipped, you will receive a final email stating so.
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Q.
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What types of payments do you accept?
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Credit or Debit Card- We accept Visa, MasterCard, American Express, and Diners cards. Only Debit Cards backed by a Credit Card company listed above (Visa, MasterCard, etc) can be accepted. Our website features an SSL secure connection during the transaction keeping your information secure and private. For any transaction questions, please view the contact us section.
Check - You may check out directly on the website by providing your check information. If you prefer to mail in a check, please call (800) 921-8661 to place your order.
Purchase Order - We offers payment via PO as a convenience exclusively for qualified institutions, such as universities, government entities, and large corporations. For all these transactions you must contact our customer service department at (800) 921-8661.
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Q.
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What types of payments do you accept?
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A.
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Our minimum quantity is 12 shirts for screen printing and embroidery.
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How much does shipping cost?
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Costs vary based on ship location, the weight of the items in your order and the ship method chosen. To determine the cost of shipping, simply add the items you wish to order to your cart, proceed to step 2 and fill out your shipping address, then proceed to step 3 to see your shipping costs. In step 3 you can also see how much it will cost you to ship with other ship methods than the one selected. We then will contact you via phone or email on the final design of the
apparel;
once this is complete the customer service rep will give you a completion date so you know when your finish products will be shipped.
If you have any questions about shipping rates, please send us an email. service@dynamicdesignusa.com
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Q.
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What shipping options do you offer?
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A.
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We offer the following options for shipping:
Domestic (US) Orders
UPS Next Day
UPS 2 Day
UPS Ground
USPS Priority Mail
Note: UPS cannot ship to PO Boxes.
International Orders
Global Priority Mail
* Please note that the timeframes listed above only apply to the time it will take for your order to arrive FROM THE DATE IT WAS SHIPPED. It may take up to a week for your order to ship. |
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How long does it take for my order to arrive?
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•For t-shirts and most other products, standard delivery is 14 days - guaranteed.
•7 day rush delivery is available for t-shirts - also guaranteed. (Please allow 10 days for rush orders with individual names and/or numbers.)
•All delivery times are quoted in "real" days not "working" days (national holidays excluded).
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What supplier do you use for your products?
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A.
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Dynamic Design goes through Nu-Fit for our headwear and Heritage Sportswear for all apparel.
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